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Brief History
Laboratory Services and Consultations Limited, often called “Lab Services”, was established on 10 August 1993. It is essentially a family business which included Dr. Stephen King, Mr. Albert Walter Joseph, Mrs. Anne King, Mrs. Rumelia Dalphinis-King and Mrs. Alison King-Joseph. Our staff at the beginning was small and we were a tight knit team. We started with five staff members and we have grown to thirty five staff members.
We cannot talk about lab services without recognizing the individuals who helped us, of which there are many, but there are two who deserve special mention; the then Minister of Health, Hon. Stephenson King presided over our opening and was instrumental in ensuring that we opened. Mr. Michael Chastanet was our landlord at Gablewoods mall, where we started, however, he was more than just our landlord he helped us to establish the business.
The rationale for establishing the laboratory was to set up a service that would push the envelope of laboratory services in Saint Lucia. This we have continued to do. Our laboratory was the first to establish integrated computerized information systems interfaced to laboratory machines. It was the first to introduce a wide range of previously unavailable laboratory tests in our local setting. Our laboratory continues to lead the way in the introduction of new tests as guided by feedback from our physicians. Our laboratory continues to lead by being the very first medical laboratory to receive international accreditation; this we achieved by meeting Accreditation Canada’s Qmentum standards as verified by Accreditation Canada auditors in June 2010.
Lab Services is committed to quality because we understand that over 75% of medical decisions are significantly influenced by laboratory results. Therefore your care is very dependent on the quality of our results. We are not perfect, but we strive for perfection. We have the most complete range of medical laboratory disciplines on staff, and the most qualified and experienced laboratory staff; because we recognize that quality results are produced by quality staff operating in a quality system. We have worked assiduously at assuring these elements. Further we work with patients and physicians to ensure that we get it “right” and correct any errors before they can impact on patient care. We take our job seriously not only because it is our livelihood but more importantly because it is your life.
We have much more to do as we move forward on a journey of continuous improvement. We say thank you to all our patients, physicians and other clients who have remained loyal to us, recognizing our quality and comprehensive service. We look forward to serving all of you to the best of our ability. We appreciate a working relationship, not just a contract of service, with each and everyone. We will strive to continue to be the leading laboratory in Saint Lucia and indeed we aspire to be recognized as such regionally. Whatever laboratory service you may require we can provide it.
Our Mission
We deliver accurate, timely, and personalized medical laboratory results and advice to healthcare service providers and patients, to guide them in making health and wellness decisions.
Our Vision
To be known nationally, regionally and internationally, for creating healthier communities by enabling optimal healthcare decisions, through compassion and consistent delivery of accurate medical laboratory results.
Our Purpose
To save lives and care for people, by being a responsible partner.
Our Values
Integrity
We hold ourselves to the highest standards of honesty, ethics, and professionalism. Integrity guides every decision we make – from safeguarding patient confidentiality to ensuring the accuracy of our test results. We are transparent in our processes, accountable for our actions, and committed to building trust with every patient, provider, and partner we serve.
Compassion
We understand that behind every test is a person – someone relying on us during a vulnerable moment. This is why we treat every patient, provider, and each other with empathy, dignity, and respect. Compassion is expressed in the way we listen, support each other, and go the extra mile, not because we have to, but because we care. Whether interacting directly or working behind the scenes, we bring a human touch to our science, ensuring sensitivity, and understanding are part of every result we deliver.
Excellence
We pursue excellence in every aspect of our work – from the accuracy of our results to the quality of our service. We understand that excellence begins and ends with people. This is why we strive to empower every employee to be competent, confident and perform their best. We do this by investing in continuous learning, professional growth, and a culture of accountability. Through shared expertise and continual improvement, we are committed to ensuring that every patient, health service provider and partner receives exceptional care, professionalism, and results they can trust.
Our Guiding Principles
The purpose of this organization is to innovate and implement medical laboratory services with the overall goal of contributing to the health and development of people.
Patient – centered
We believe that every interaction and every test must contribute meaningfully to the health, dignity, and well-being of patient. Therefore, we focus on delivering precise, reliable timely results – because we know that timely and accurate data directly impact diagnosis, treatment, and patient outcomes. We do so by respecting our patient’s confidentiality, and by ensuring that we report results in a manner that support healthcare service providers in making informed decisions, while being available to clarify or consult as needed.
Teamwork
We understand that success is achieved by working together. Therefore, we always put collective goals before personnel interest. We support open communication, frequent exchange of ideas, information and experience. We have shared responsibility for the success of Laboratory Services and Consultations Limited.
Financial Prudence
We plan thoroughly for future trends and employ wise stewardship of resources to provide high-quality cost effective services in a sustainable environment.
Quality Policy
We at Laboratory Services & Consultation Ltd are committed to providing a service of the highest quality and remain aware and take into consideration the needs and requirements of our users. These needs and requirements include safety, professionalism, health amongst others. Please view our Quality Policy Manual for more information.
Gold Standard Accreditation with Accreditation Canada.